3. How long should I wait for my orders to be completed?
Normally we can complete orders on the same day if it is ordered before 2 pm. But we hope you can understand that if we are unable to complete it promptly thanks to the busy season.
4. Can I pay by bank transfer?
Yes. You can pay by bank transfer. Payments are accepted by most of the debit/credit card. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to https://www.azuryfashion.com/. Alternatively, you can make the payment into our PayPal account: email@example.com (with order number as a reference).
Payment can be made via debit/credit card by calling our showroom on +44 (0) 203 538 6717 or mobile +44 (0) 7475718981 or +44 (0) 7894 839318.
Payment by cash is only accepted for customers collecting from our showroom.
Payment can be made via Bank Transfer or Cash Deposit into:
Bank Name: Barclays
Account Name: A O’CONNELL
Account Number: 13935434
Sort Code: 20-54-25
5. Do the items on the website include VAT?
No. VAT is not included in the prices. VAT (20%) is required to all UK customers. This applies to any customers whether your order is placed online, by email or by phone.
6. Do you charge VAT to customers outside the UK?
VAT will not be charged for countries outside the UK providing evidence of export is supplied. VAT number, registered company name and address are required; Otherwise, VAT will be charged at the current UK rate.
7. What is your returns policy?
It is our intention that all orders are dispatched accurately and suitably packaged. All our delivery orders are prepared and quantity cross-checked by at least two staffs. One staff prepare the order and another staff cross check the order with the invoice. But in some unfortunate circumstances, should you receive any wrong delivery or faulty products, please call us or email us at firstname.lastname@example.org with a photo and description of the faulty products within 14 days of your purchasing date. You can also what’s App us the picture on +44 (0) 7475718981 or +44 (0) 7894 839318. If you would like to post the faulty products back to us, please make sure we have accepted the return and then send them back to Azury Fashion Limited, 182 Commercial Road, London, E1 2JY, United Kingdom. And also, please attach a short note stating the reason for return, your order ID, company name, contact number, contact name and other contact details.
Yes. You can place orders by phone and email. But we highly recommend customers to order online directly. Anyhow, if you are unable to order online, please email your order to email@example.com . For email and phone orders, we need a customer to supply an accurate company name, shipping address, billing address, contactable phone number and customer’s name.