IMPORT EXPORT Wholesale

FAQS




1. What is your minimum order?

£100 excluding VAT, P& P and excluding any discounts (this is subject to change at our discretion). All products have no limitations on the quantity and colour mix on your orders.

 

2. What are your postage charges and delivery times?

• Any orders to Mainland UK   takes  1 to 2 working days,  but usually go for next working day ; 

• £10 per box under 30kg to mainland UK  (free for orders over £300.00); 

• Delivery to Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands takes 2 to5 working days, but usually go for 2 to 3 working days;     

• £20.00 per box under 30kg to Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Island ;

• Delivery to the Republic of Ireland takes 2 to 5 working days, but usually go for 2-3 working days;   

• £15 per box under 30kg to the Republic of Ireland;

• 3- 7 Working days for delivery to the Channel Islands and Mainland Europe,   but usually go for 3 to 4 working days.

• £12.00 to £ 35 per box under 30kg to Mainland Europe/EU Countries depending on the individual area. 

• All other areas will be subject to an additional surcharge, calculated according to purchase volume and destination.

         For more details, please read Terms and Conditions

 

 

3. How long should I wait for my orders to be completed?

Normally we can complete orders on the same day if it is ordered before 2 pm. But we hope you can understand that if we are unable to complete it promptly thanks to the busy season.

 

 

4. Can I pay by bank transfer?

Yes. You can pay by bank transfer. Payments are accepted by most of the debit/credit card. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to https://www.azuryfashion.com/. Alternatively, you can make the payment into our PayPal account: azuryfashion@gmail.com (with order number as a reference). 

Payment can be made via debit/credit card by calling our showroom on +44 (0) 203 538 6717 or mobile +44 (0) 7475718981 or +44 (0) 7894 839318.

Payment by cash is only accepted for customers collecting from our showroom.

 

Payment can be made via Bank Transfer or Cash Deposit into:

Bank Name:  Barclays 

Account Name:  A O’CONNELL

Account Number: 13935434

Sort Code: 20-54-25

  

5. Do the items on the website include VAT?

No.  VAT is not included in the prices. VAT (20%) is required to all UK customers. This applies to any customers whether your order is placed online, by email or by phone. 

 

 

6. Do you charge VAT to customers outside the UK?

VAT will not be charged for countries outside the UK providing evidence of export is supplied. VAT number, registered company name and address are required; Otherwise, VAT will be charged at the current UK rate.

 

 

7. What is your returns policy?

It is our intention that all orders are dispatched accurately and suitably packaged. All our delivery orders are prepared and quantity cross-checked by at least two staffs. One staff prepare the order and another staff cross check the order with the invoice. But in some unfortunate circumstances, should you receive any wrong delivery or faulty products, please call us or email us at azuryfashion@gmail.com with a photo and description of the faulty products within 14 days of your purchasing date. You can also what’s App us the picture on +44 (0) 7475718981 or +44 (0) 7894 839318. If you would like to post the faulty products back to us, please make sure we have accepted the return and then send them back to Azury Fashion Limited, 182 Commercial Road, London, E1 2JY, United Kingdom. And also, please attach a short note stating the reason for return, your order ID, company name, contact number, contact name and other contact details. 

For more information, please read Terms and Conditions

 

 

 9. Can I place orders by phone and email?

Yes. You can place orders by phone and email. But we highly recommend customers to order online directly. Anyhow, if you are unable to order online, please email your order to azuryfashion@gmail.com . For email and phone orders, we need a customer to supply an accurate company name, shipping address, billing address, contactable phone number and customer’s name.

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